PROTOTYPING AND PRODUCTION

1. QUALITY POLICY STATEMENT

At The London Leather Workshop, we take pride in delivering exceptional quality and craftsmanship with every project. Our commitment to high standards and dedication to each client’s needs help foster lasting relationships and mutual success.

We prioritise clear communication and approach every project with care, passion, and attention to detail. As a small artisan workshop, each item is handmade, making every piece unique. Slight variations are inherent to handmade goods and contribute to their charm and individuality.

By choosing us, you embrace the artistry of bespoke craftsmanship, where every item is made with precision and care—not mass production. Experience the difference in truly handmade leather goods, where quality and detail come first.

 

2. LEAD TIMES

Lead times may vary depending on the quantity, complexity, and our current workload. The timelines below are general estimates and will be confirmed once the service is booked.

2.1 Production

We typically start production within 4 to 8 weeks of deposit payment, assuming all required materials have been received within the agreed timeframe. Production time depends on the size and complexity of the order and will be confirmed after full assessment of your project. Production completion can only be confirmed after the deposit has been paid, all materials have been delivered to us, and all aspects of the project have been agreed upon.

Please note: We work on multiple items simultaneously in structured steps to optimise time and offer competitive pricing. Individual items cannot be completed mid-production unless agreed in writing. If you require phased deliveries, please notify us at the outset, as this may impact both cost and production methods.

2.2 Prototyping

Prototyping is usually completed within 3 to 6 weeks of deposit payment, provided all materials are received on time. Final timelines will be confirmed upon payment.

2.3 Product Development, Design, Consultancy, and Private Tuition

We generally begin these services within 2 to 6 weeks of receiving the deposit. A start and completion date will be confirmed only when:

1 – The deposit is received.

2 – All project details are clarified and agreed.

3 – All materials (if applicable) have reached our studio.

 

3. DEPOSIT AND PAYMENT TERMS

We accept payments via:

1 – Cash

2 – Bank transfer

3 – Credit or debit card payments (Visa, VPay, MasterCard, Maestro, American Express)

4 – PayPal

5 – Stripe payments

Card payments can be made in person at our workshop. We do not accept payments over the phone or by cheque.

3.1 Prototyping and Production

A 50% deposit is required upfront, with the remaining 50% due before delivery or collection. For phased deliveries, each batch must be paid for in full prior to its release.

If paying the balance via bank transfer, please allow at least 48 hours for the payment to clear before arranging collection or delivery.

3.2 Face-to-Face Tuition and Consultations

Full payment is required upfront.

3.3 Online or Remote Services

Full payment is required upfront.

3.4 Materials

Materials must be paid for in full upfront.

 

4. IMPORTANT INFORMATION

1 – We do not commence any work until the deposit has been received.

2 – We do not deliver completed work until the full balance has been paid.

3 – Unless otherwise agreed in writing, we will not begin work until all required materials and clear instructions have been provided.

4 – If the deposit is not paid within 48 hours of receiving the invoice, we will assume the project is not proceeding.

 

5. CONFIDENTIALITY AND NON-DISCLOSURE

All quotes and information provided are confidential and must not be shared with third parties, except where necessary for the purpose of completing the project.

We will not share your designs or project details with anyone else, unless required to fulfil your order or instructed by you.

Please note: our studio is a space where clients regularly visit for meetings and courses. Occasionally, your products may be visible to others using our services. If you require discretion, please inform us in writing and we will accommodate your request.

When committing to any services provided by The London Leather Workshop, you are agreeing to the official UK Government MUTUAL Non-Disclosure Agreement terms, which you can read below:

Date: THIS AGREEMENT takes place from the moment either of the two parties (The Customer and The London Leather Workshop) shares with the other party any information related to the work which is asked to be undertaken for the other party.

Parties: The Customer and The London Leather Workshop.

1. Each of the parties to this Agreement intends to disclose information (the Confidential Information) to the other party for the purpose of discussing the possibility of The Customer to use any of the The London Leather Workshop services (the Purpose).

2. Each party to this Agreement is referred to as ‘the Recipient’ when it receives or uses the Confidential Information disclosed by the other party.

3. The Recipient undertakes not to use the Confidential Information disclosed by the other party for any purpose except the Purpose, without first obtaining the written agreement of the other party.

4. The Recipient undertakes to keep the Confidential Information disclosed by the other party secure and not to disclose it to any third party except to its employees [and professional advisers] who need to know the same for the Purpose, who know they owe a duty of confidence to the other party and who are bound by obligations equivalent to those in clause 3 above and this clause 4.

5. The undertakings in clauses 3 and 4 above apply to all of the information disclosed by each of the parties to the other, regardless of the way or form in which it is disclosed or recorded but they do not apply to:

6. a) any information which is or in future comes into the public domain (unless as a result of the breach of this Agreement); or b) any information which is already known to the Recipient and which was not subject to any obligation of confidence before it was disclosed to the Recipient by the other party.

7. Nothing in this Agreement will prevent the Recipient from making any disclosure of the Confidential Information required by law or by any competent authority.

8. The Recipient will, on request from the other party, return all copies and records of the Confidential Information disclosed by the other party to the Recipient and will not retain any copies or records of the Confidential Information disclosed by the other party.

9. Neither this Agreement nor the supply of any information grants the Recipient any licence, interest or right in respect of any intellectual property rights of the other party except the right to copy the Confidential Information disclosed by the other party solely for the Purpose.

10. The undertakings in clauses 3 and 4 will continue in force indefinitely.

11. This Agreement is governed by, and is to be construed in accordance with, English law. The English Courts will have non-exclusive jurisdiction to deal with any dispute which has arisen or may arise out of, or in connection with, this Agreement.

 

6. MATERIALS

1 – You are responsible for supplying all materials by the agreed deadline.

2 – Late delivery of materials may result in delays or cancellation, and related costs will be invoiced.

3 – We are not responsible for faults, defects, or inconsistencies in client-supplied materials.

4 – If you wish us to test materials, this must be arranged in advance and may incur an extra fee.

5 – We are not liable for any damage to materials during handling, storage, or production.

6 – When sourcing materials on your behalf, full payment is required in advance. We are not responsible for supplier or courier delays.

7 – Offcuts and unused materials must be collected within 14 days of project completion. After this, they may be disposed of or repurposed.

 

7. MEDIA USAGE

We reserve the right to use photos and videos of your project—taken during the process and of the finished product—to use for promotional purposes once the project is completed and collected.

Upon request, we can share such media with you for your own promotional use.

If you do not want your project photographed or shared, please notify us in writing before the service is booked.

You may revoke consent at any time in writing. However, any media already shared or used prior to revocation will not be removed, and you must stop using any such content we provided.

 

8. DELAYS

8.1 Customer-Caused Delays

We are not responsible for delays due to:

1 – Late delivery of materials

2 – Customer-requested changes

3 – Missed deadlines due to the above

In such cases, a new completion date will be provided once the issue is resolved. Payment of the remaining balance is still required by the originally agreed date.

We accept no liability for losses incurred due to customer-caused delays.

8.2 Third-Party Delays

We are not responsible for delays caused by third parties, such as suppliers or couriers.

8.3 The London Leather Workshop Delays

We will inform you promptly if delays arise on our end. While rare, we are not liable for any damages or losses (including reputational) resulting from such delays.

 

9. CANCELLATIONS AND REFUNDS

1 – All deposits are non-refundable.

2 – No refunds will be issued for services already provided.

3 – If you cancel, you will be invoiced for all work completed and any associated costs.

4 – If we cancel due to your failure to meet deadlines or provide materials, it will be treated as a client-initiated cancellation.

5 – We may cancel an order if the client acts in bad faith, is abusive, or behaves unreasonably. No refunds will be given in such cases.

9.1 Customer-Initiated Cancellations, Order Amendments and Production Adjustments

1 – For projects under 16 weeks: Minimum 4 weeks’ notice required.

2 – For projects 16 weeks or longer: Minimum 12 weeks’ notice required.

You must pay for work scheduled during the notice period, even if production is stopped.

Due to our batch production method, we may not be able to complete or deliver partial orders. Used or altered materials cannot be refunded but may be collected by the customer.

Once a Client has made payment and the Parties have agreed upon the specifications, quantities, and production arrangements relating to a collection or production order, the quantities of the items included in such order may, at the sole discretion of the Company and subject to the specific circumstances of the Client’s case, be amended or reallocated, provided that the total value of the production order remains unchanged.

The Client acknowledges and agrees that any modification to the originally agreed order, including but not limited to changes in quantities, specifications, materials, colours, styles, or delivery requirements, may affect the originally estimated or agreed production and delivery timelines. Accordingly, the Company reserves the right to revise any applicable production or delivery deadlines following such amendments.

Any request by the Client to amend or modify an order must be submitted in writing. No amendment, modification, or variation shall be considered valid or binding unless expressly agreed and confirmed in writing by both Parties.

9.2 Cancellation by Us

If we cancel due to unforeseen circumstances:

1 – Before the start: Full refund and material return at our expense.

2 – Midway: Pro-rata refund for uncompleted work, and return of unused materials.

 

10. DELIVERIES AND COLLECTIONS

1 – Customers can arrange their own collections or deliveries, or collect from our studio by appointment.

2 – Contact us in advance to coordinate timing, as access to the building requires our presence.

Terms:

1 – You must collect or arrange delivery within 14 days of notification.

2 – Storage fee of £100 + VAT per week applies after 14 days unless agreed otherwise in writing.

3 – After 4 weeks with no arrangement, goods will be considered abandoned and become our property. No refunds will be issued.

4 – All shipments are at the customer’s risk. We are not liable for loss or damage once goods leave our premises.

5 – If goods are returned due to incorrect delivery details or non-acceptance, you are responsible for all costs.

6 – We are not liable for delays in transit.

 

11. STORAGE OF CUSTOMER BELONGINGS

We do not store customer items unless needed for an active project or otherwise agreed in writing.

1 – Items left over 4 weeks after request for collection may be disposed of.

2 – We are not responsible for any damage or cost related to uncollected items.

3 – Completed products not collected within 2 weeks may also be disposed of. Full payment is still required.

 

12. OWNERSHIP

Ownership of goods transfers to the customer only after full payment is received. Until then, all items remain the property of The London Leather Workshop.

 

CLASSES AND PRIVATE TUITION

 

CANCELLATION AND REARRANGEMENT POLICY – GROUP CLASSES 

If you wish to cancel your group class, please do so ASAP via email to: learning@thelondonleatherworkshop.com. 

Full refunds are only offered if the cancellation is requested no less than eight weeks before the event date.
Cancellation and refund requests between eight and four weeks before the course start date will result in a full refund if we are able to fill your place with another booking.
If we are unable to fill your place, no refund will be provided. However, you can receive a 30% reduction on the cost of rebooking the course on a new date.

For cancellation and refund requests less than four weeks before the event, unfortunately, we cannot offer any kind of refund.

Refunds are not available for bookings that have already been rescheduled.

Requests to reschedule are possible to accommodate when given at least 4 weeks notice in writing before the event date. We can only reschedule your group class once and for the next available date.

Requests to reschedule with less than 4 weeks notice in writing before the event date are possible to accommodate on the condition that we have filled your place. We will promptly make your place available again for others to book once we have received your request in writing. If we manage to fill your space, we will reschedule your class. We can only reschedule your group class once and for the next available date.

TLLW reserves the right to cancel a group class when the required minimum enrollment is not met. 

If a group class has to be cancelled by TLLW, we will offer the choice of a full refund, a credit or the opportunity to book an alternative date (if available). We will provide as much notice as possible. 

All communication regarding cancellations and rearrangements of your lesson must be in writing via email.

Please provide all details in your email for us to be able to organise a refund. All refunds must be made to the original payment method used.

 

CANCELLATION AND REARRANGEMENT POLICY – PRIVATE LESSONS 

If you wish to cancel or modify your private lesson, please do so ASAP via email to: learning@thelondonleatherworkshop.com.

Full refunds are only offered if the cancellation is requested no less than three weeks before the event date (this does not apply to rescheduled dates).

We give our customers the possibility to rearrange their private lesson(s) when giving at least 48 hours notice. We can rearrange your lesson up to two times.

In case of unforeseen circumstances, and the cancellation being requested the day before the lesson, we won’t be able to give a refund, but we will offer a 50% discount on a future booking.

We are unable to provide any refund or provide any discount for cancellations requested in the 24 hours prior to the lesson.

In the unlikely event that a workshop has to be cancelled by TLLW, we will offer the choice of a full refund, a credit or the opportunity to book an alternative date. We will provide as much notice as possible.

All communication regarding cancellations and rearrangements of your lesson must be in writing via email.

Please provide all details in your email for us to be able to organise a refund. All refunds must be made to the original payment method used.