TERMS & CONDITIONS

Please read the following terms and conditions carefully and don’t hesitate to contact us if you have any questions. 

 

1) QUALITY POLICY STATEMENT

We are firmly of the belief that only a consistently high standard of service to all our clients can secure a prosperous future for us all.

To achieve this objective, we ensure an open and honest communication to every customer and work on each project with care and attention to detail.

Please remember that we are a small artisan workshop and, as every item is handmade, small imperfections can occur and production items can slightly differ from each other. 

We do not mass produce and therefore, whilst this gives us the opportunity to pay high attention to detail, we cannot guarantee the standardised quality of the mass production industry.

By using our services, you are agreeing with the nature of our work and with the hand craftsmanship standards that this implies. 

 

2) LEAD TIME

Depending on the quantity and complexity of the product(s), lead times can vary.

2.a) Production: We are usually able to start production within 4 to 8 weeks from the payment of the deposit if we have received all materials within the agreed time frame.

Important to know: when working on a production of goods, we do not work on a single product at the time, but, and in order to maximise the time and offering the most convenient price possible to our customers, we work in steps. This translates into being able to complete all goods only at the end of the production process and we are unable to complete individual finished goods while in the production process, unless otherwise agreed in writing. If you need the total production quantities to be delivered in multiple batches, please let us know at the beginning as this might change the production cost as well as the production methods used. 

2.b) Prototyping: We are usually able to start prototyping within 2 to 6 weeks from the payment of the deposit if we have received all materials by the agreed date, although this can vary and can be confirmed only on payment of the deposit.

2.c) Product development, design, consultancy and private tuition services: We are usually able to dedicate time for the customer within 2 to 6 weeks from the payment of the deposit, although this can vary and can be confirmed only on payment of the deposit.

We are only able to provide the customer with a completion date once:

– The deposit is received.

– All the information about the project is clarified and we agree on all terms.

– After all materials have reached our studio (if applicable).

 

3) DEPOSIT AND PAYMENTS TERMS

The London Leather Workshop payment methods include cash, online bank transfer as well as any credit or debit card that displays a Visa, VPay, MasterCard, Maestro or American Express logo. 

We can also accept payments via Paypal.

Card payments can be made on site at the company workshop.

We do not accept payments over the phone or cheques.

3.a) For prototyping and production services, we request 50% of the total amount to be paid upfront and 50% to be paid before delivery/collection. If a production is delivered in smaller bulks and not all at the same time, we require the payment of each bulk to be received before collection/delivery of the goods.

For remaining balance payments due in order for us to be able to arrange the collection/delivery of the finished goods made via bank transfer, please allow a minimum of 48 hours for the payment to reach our account.

3.b) For face to face tuition and consultations, we require 50% of the total amount to be paid upfront and 50% to be paid on the first day of the tuition/meeting.

3.c) For any services carried out online or remotely, we require the full payment to be made upfront.

3.d) For any materials, we require full payment to be made upfront.

 

4) IMPORTANT TO KNOW

We don’t start or commit to any work before having received the deposit.

We don’t deliver any work before having received the balance.

Unless otherwise agreed in writing, we do not start any work until we have received all materials (including metal fittings, trimming, etc) and all instructions as splitting the work into different stages might prolong the time calculated for realising it.

If the deposit is not received within 48 hours from receipt of the invoice, we will assume the work is not intended to be carried out.

 

5) CONFIDENTIALITY AND MUTUAL NON-DISCLOSURE AGREEMENT

We require you to not disclose any quotes you are given, as well as any of the information we provide, with anyone else but yourself and the people who work for/with you and only for the purpose of the work to be carried out.

We will not share any of the design material and information provided by you to us with third parties at any time, unless requested by yourself or needed by us for the purposes of carrying out the work.

Our workplace is a single space where all our services take place. Sometimes customers’ products might be visible to other customers who are physically in the studio and benefit from using our face to face services. If this is a problem, please let us know in writing and we will act accordingly with your request.

When committing to any services provided by The London Leather Workshop you are agreeing to our MUTUAL non-disclosure agreement terms:

Date: THIS AGREEMENT takes place from the moment either of the two parties (The Customer and The London Leather Workshop) shares with the other party any information related to the work which is asked to be undertaken for the other party.

Parties: The Customer and The London Leather Workshop.

1. Each of the parties to this Agreement intends to disclose information (the Confidential Information) to the other party for the purpose of discussing the possibility of The Customer to use any of the The London Leather Workshop services (the Purpose).

2. Each party to this Agreement is referred to as ‘the Recipient’ when it receives or uses the Confidential Information disclosed by the other party.

3. The Recipient undertakes not to use the Confidential Information disclosed by the other party for any purpose except the Purpose, without first obtaining the written agreement of the other party.

4. The Recipient undertakes to keep the Confidential Information disclosed by the other party secure and not to disclose it to any third party except to its employees [and professional advisers] who need to know the same for the Purpose, who know they owe a duty of confidence to the other party and who are bound by obligations equivalent to those in clause 3 above and this clause 4.

5. The undertakings in clauses 3 and 4 above apply to all of the information disclosed by each of the parties to the other, regardless of the way or form in which it is disclosed or recorded but they do not apply to: 

6. a) any information which is or in future comes into the public domain (unless as a result of the breach of this Agreement); or b) any information which is already known to the Recipient and which was not subject to any obligation of confidence before it was disclosed to the Recipient by the other party. 

7. Nothing in this Agreement will prevent the Recipient from making any disclosure of the Confidential Information required by law or by any competent authority.

8. The Recipient will, on request from the other party, return all copies and records of the Confidential Information disclosed by the other party to the Recipient and will not retain any copies or records of the Confidential Information disclosed by the other party. 

9. Neither this Agreement nor the supply of any information grants the Recipient any licence, interest or right in respect of any intellectual property rights of the other party except the right to copy the Confidential Information disclosed by the other party solely for the Purpose. 

10. The undertakings in clauses 3 and 4 will continue in force indefinitely.

11. This Agreement is governed by, and is to be construed in accordance with, English law. The English Courts will have non-exclusive jurisdiction to deal with any dispute which has arisen or may arise out of, or in connection with, this Agreement. 

 

6) MEDIA USAGE

Social media and other online sharing:

In line with our confidentiality policy, we do not share pictures or videos of projects we have undertaken for our customers unless otherwise agreed in writing.

For selected projects, we might ask the customer for permission to take and publish some pictures and/or videos of the process and the final product(s) for promotional use on our website and social media channels. 

In the scenario where the customer agrees to us sharing the pictures or videos, the customer may revoke this consent at any time in writing. 

The revocation will not affect any action taken before the receipt of the written notification.

 

7) DELAYS 

7.a) Customer caused delays:

We are not responsible for any delays with the delivery of materials or due to a customer change of idea on the product(s) features or material(s) and with any consequent missing of a deadline due to this reason. 

In this scenario, we cannot ensure that we will be able to deliver the work within the agreed timeframe as we might have been booked for another project. A new completion date will be provided once all new details have been agreed on and/or all materials delivered.

In these cases or any other customer caused delay, and the completion of the project being delayed as a consequence, we will require the full balance to be paid by the initial agreed completion date. 

In any customer caused delay, we are not responsible for any loss or damage caused to the customer or the customer’s business.

7.b) Third party caused delays:

We are not responsible for any delays caused by third parties such as suppliers and delivery companies.

7.c) The London Leather Workshop caused delays:

We take our customers’ needs very seriously and we always keep customers promptly informed with regards to any delays we are facing.

We will endeavour to notify you within 72 hours of any delays in delivery on our part due to unforeseen circumstances.

In this unfortunate and rare event, we will accept no liability in customer costs or any other damages, inclusive of reputation, due to these delays.

 

8) CANCELLATIONS AND REFUNDS

Please remember that when committing to a project, we may have to decline other orders. 

Furthermore, in the case of production, we may have committed to third parties to help us complete the work that we will have to pay regardless of whether the work is continuing or is cancelled.

For the reasons above, please see our cancellation terms:

8.a) All deposits are non refundable.

8.b) Cancellation by the customer:

If the customer cancels an order while in the process of it being undertaken, we require a minimum of four weeks notice for the work to be interrupted.

If the customer cancels an in progress order which is scheduled to last for at least sixteen weeks, we require a minimum of twelve weeks notice for the work to be interrupted.

In both the above scenarios, we require the customer to pay for the work that would have been done during the notice period, regardless of whether the customer intends for production to continue during the notice period.

Important to know: when working on a production of goods, we do not work on a single product at the time, but, and in order to maximise the time and offering the most convenient price possible to our customers, we work in steps. This translates into being able to complete all the goods only at the end of the production process and we are unable to complete individual finished goods while in the production process, unless otherwise agreed in writing.

In light of this, and if the customer cancels an order, we might be unable to complete any goods and we might deliver unfinished goods instead.

In this scenario where the customer cancels an order, all materials that have already been purchased will be available to be collected at the customer’s expense.

Please be aware that in this case, and depending on when the order is canceled, some of the materials might have been already used, cut, marked, etc.

8.c) Cancellation by The London Leather Workshop:

Cancellation due to unforeseen circumstances by The London Leather Workshop will not result in penalty or compensation for the customer.

Eg 1. If we cancel the order before the start date, we will refund the full deposit and send materials back at our expense. 

Eg 2. If we are not able to fulfill the order or part of the order then a refund for the proportion of the overall order value relating to those unfinished products will be repaid to the customer and materials sent back at our expense.

 

9) DELIVERIES & COLLECTIONS

Customers can arrange collections at their own expenses or collect in person at our studio.

If you are arranging a delivery or a collection to/from our studio, please bear in mind that our working times are not regular and we are not at the studio all of the time. 

Furthermore our studio is not on the road but inside a building and therefore we need to allow people and/or couriers in as, otherwise, they would not be able to reach us.

Before booking a delivery, please always check with us so that we advise you on the best way to arrange your delivery/collection.

 

10) STORING OF THE CUSTOMERS BELONGINGS, MATERIAL OR GOODS

We cannot store any customers belonging, materials or goods in general unless they are needed for an in progress production or unless otherwise agreed in writing.

10.a) Customer goods, belongings and materials:

Goods, belongings and materials left at our studio for more than 4 weeks from our request for collection without being collected will be disposed of, unless otherwise agreed in writing. 

In the event of having to dispose of any customers goods, belongings or materials, we are not liable for the costs in any way.

We are not liable for any damage to customers goods, belonging and materials which haven’t been collected within the requested time frame.

10.b) Products we have created:

We are not responsible for any deterioration or damage to any products we have created for the customers which haven’t been collected within four weeks from their completion or from our request for collection.

After the four weeks, the product may be disposed of.

The full payment for the completion of the work will be requested whether the customer collects the products or not.

 

11) LIABILITY

USE OF OUR SERVICES

We are not responsible for the design or materials used and there is no path for recourse for faults in these things. For example if the design is faulty or the product harmful or damaging to others or other objects, then this fault would not lie with us as it would be due to the design or materials supplied to us being damaging or not fit for purpose. 

We are not responsible for any damages caused by any requirements asked of us including but not limited to the design and the materials used. We are not, for example, liable for any damages caused by the breaking of stitches, if this is due to the poor design of the product or the quality of the materials used.

We are not responsible for the the materials used in any project. If you are worried about discoloration, breakages, malfunction or any other issues that might be related to the materials you have chosen under our advice or that you have provided to us, please ensure to run the necessary tests before we work with these materials.

We cannot be held responsible for discoloration or unwanted alteration of the quality of the debossing/embossing service we provide as this depends on the features of the material debossed/embossed and how this reacts to the foil, heat, time and usage. If this concerns you, please make sure to run all necessary tests before requesting this service from us.

We do not have responsibility for testing the functionality, quality or safety of the products we manufacture, assuming they are made to design.

We require our customers to undertake all necessary and reasonable quality assurance checks of the products we manufacture for them before selling them to third parties. In the event of any recourse we would require the results of the testing to be made available.

We are also not liable for damages that the item could cause if it is not in normal conditions of usage/what it is meant to be used for.

Furthermore we are not liable for any damages that the item could cause due to prolonged use or general wear and tear, altering its ability to perform its purpose at the intended standards.

We are not responsible for any damage caused to the goods through misuse, prolonged use or reasonable general wear and tear.

We cannot be held responsible for the legitimacy of any design provided to us to work with, each customer holds responsibility for ensuring their designs do not infringe on any other 3rd party design ownership.

USE OF THE WEBSITE

The London Leather Workshop is not responsible and does not hold any liability for any loss, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company) as a result of or which may be attributable to, directly or indirectly, your access and use of the website, any information contained on the website, you or your company’s personal information or material and information transmitted over our system. 

You agree fully to indemnify The London Leather Workshop, its directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website.

Except in relation to The London Leather Workshop’s agreement to produce and/or prototype goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

The London Leather Workshop may terminate your use of the website immediately if we consider that you have breached these terms and conditions. 

The London Leather Workshop’s liability to you in all other instances shall not exceed the value of the product ordered by you.

 

12) COMPLAINTS

When goods we have created for the customer are collected in person, we require our customers to inspect the goods we have created at the time of collection. If goods are collected in person we will not accept any complaints afterwards, unless the problem is something that could not be foreseen through the inspection.

If goods we have created for the customer cannot be collected in person and there are any issues with the work undertaken then please raise a query with us within 3 days of receiving the goods and we will look into your query. Any query issued after 3 days will not be taken into consideration.

 

13) GUARANTEE

All Goods are subject to UK law. 

 

14) PRIVACY POLICY

The London Leather Workshop uses information in accordance with GDPR regulations. 

We will respect the privacy of your personal data, and will comply with all relevant and current data protection legislation. We will not disclose your personal data to anyone, unless required to do so by law.

If you wish to update or delete your personal information that has been specifically left on our mailing list you can unsubscribe any time.

To proceed with your order, we have to process and store your data, and provide your data to third parties who are directly involved with your order, e.g. our couriers. By placing an order with us, you agree to your data being processed by The London Leather Workshop. We will not pass on your data to anyone outside our organisation who is not connected with your order.

Please visit our dedicated page for all information at https://www.thelondonleatherworkshop.com/privacy/

 

15) COPYRIGHT

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of The London Leather Workshop, Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of browsing, shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Violators will be prosecuted to the fullest extent permissible under applicable law.

 

16) LEATHER FOR SALE

LEATHER SHIPPING

Your order will be ready for dispatch in 2-3 working days and shipped with a standard tracked delivery (3-5 working days).

We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the carrier.

LEATHER RETURNS & REFUNDS

We hope you are happy with your purchase from The London Leather Workshop.

If you would like to return the good(s) for a full refund, please get in touch with us in writing within 14 days from receipt. After this period, unfortunately, we cannot grant you a refund.

The refund will be issued within 48 hours upon receipt of the return of the good(s), provided they are in their original condition and packaging and are received within 21 days from your written return communication. 

If the goods are damaged or arrive later than 21 days from your written return communication, we will not be able to issue the refund.

SALE GOODS

Only full-priced goods can be returned, unfortunately, sale goods cannot be returned. 

LEATHER DEFECTS

Leather is a natural product. Every hide or skin will have its unique characteristics, which may include growth, brand marks or scars and some small holes/cuts can be present. 

Our leather is sourced from brands’ end of production surplus and the end-of-season collections of small tanneries and it is, in most cases, second or third grade and imperfections are to be expected. We don’t classify these imperfections as defects. 

Therefore, we do not offer replacements or cover shipping return costs due to leather imperfections.

If you need to cut large panels and worry about their placement, please contact us before placing an order.

RETURN SHIPPING CHARGES

Except for wrongly described goods or the shipping of incorrect goods, we do not cover the cost of return postage. 

If we send the incorrect goods or the description is incorrect, we will send you a paid shipping label for you to print for use in returning the item(s).

If you request a refund because you have changed your mind, you will be responsible for arranging the return at your expense. TLLW cannot be held responsible for non-receipt of returned goods, so if you are returning the goods at your own cost, please ensure you use a tracked service.

Our return address is:

THE LONDON LEATHER WORKSHOP

STUDIO TB-111, UNIT 8

HARRINGTON WAY 

LONDON SE185NR

If you have any queries concerning returns or cancellations please get in touch.

 

17) AMENDMENTS TO THIS T&C

We reserve the right to amend these terms and conditions at any time.

 

Please note that these terms and conditions will be deemed understood and accepted when committing to any service provided by The London Leather Workshop.

 

For any clarification, please do not hesitate to contact us at info@thelondonleatherworkshop.com.

 

Thank you for your business!

 

The London Leather Workshop Team

CLASSES AND PRIVATE TUITION

 

CANCELLATION AND REARRANGEMENT POLICY – GROUP CLASSES 

If you wish to cancel your group class, please do so ASAP via email to: learning@thelondonleatherworkshop.com. 

Full refunds are only offered if the cancellation is requested no less than eight weeks before the event date (refunds are not available for rescheduled dates).

Cancellation and refund requests between eight and four weeks before the course start date will result in a 50% refund of the course cost on the condition that we have filled your place (refunds are not available for rescheduled dates).

For cancellation and refund requests less than four weeks before the event, unfortunately, we cannot offer any kind of refund (refunds are not available for rescheduled dates).

Requests to reschedule are possible to accommodate when given at least 4 weeks notice in writing before the event date. We can only reschedule your group class once and for the next available date.

Requests to reschedule with less than 4 weeks notice in writing before the event date are possible to accommodate on the condition that we have filled your place. We will promptly make your place available again for others to book once we have received your request in writing. If we manage to fill your space, we will reschedule your class. We can only reschedule your group class once and for the next available date.

TLLW reserves the right to cancel a group class when the required minimum enrollment is not met. 

If a group class has to be cancelled by TLLW, we will offer the choice of a full refund, a credit or the opportunity to book an alternative date (if available). We will provide as much notice as possible. 

All communication regarding cancellations and rearrangements of your lesson must be in writing via email.

Please provide all details in your email for us to be able to organise a refund. All refunds must be made to the original payment method used.

 

CANCELLATION AND REARRANGEMENT POLICY – PRIVATE LESSONS 

If you wish to cancel or modify your private lesson, please do so ASAP via email to: learning@thelondonleatherworkshop.com.

Full refunds are only offered if the cancellation is requested no less than three weeks before the event date (this does not apply to rescheduled dates).

We give our customers the possibility to rearrange their private lesson(s) when giving at least 48 hours notice. We can rearrange your lesson up to two times.

In case of unforeseen circumstances, and the cancellation being requested the day before the lesson, we won’t be able to give a refund, but we will offer a 50% discount on a future booking.

We are unable to provide any refund or provide any discount for cancellations requested in the 24 hours prior to the lesson.

In the unlikely event that a workshop has to be cancelled by TLLW, we will offer the choice of a full refund, a credit or the opportunity to book an alternative date. We will provide as much notice as possible.

All communication regarding cancellations and rearrangements of your lesson must be in writing via email.

Please provide all details in your email for us to be able to organise a refund. All refunds must be made to the original payment method used.

 

Please note that these terms and conditions will be deemed understood and accepted when purchasing any product or committing to any service provided by The London Leather Workshop.

 

For any clarification, please do not hesitate to contact us at info@thelondonleatherworkshop.com.

 

Thank you for your business!

 

The London Leather Workshop Team