DELIVERIES AND COLLECTIONS TO/FROM THE LONDON LEATHER WORKSHOP

DELIVERIES:

 

THE LONDON LEATHER WORKSHOP ARRANGING THE DELIVERY ON BEHALF OF THE CUSTOMER:

We offer our customer the service of sending parcels to their address.
We can only send small and medium parcels and only with the following services:

 

1) HERMES DROP OFF SERVICE: PRINT-IN STORE
We are happy to take your parcel to our local shop and ship it for you.
This service can be used for small and medium-size parcels weighing up to 10 kg.
You will need to arrange the service and send us the barcode for us to print the label.
The address of our local drop off shop is the following:
Lancey’s Convenience Store
25 Lancey Close, SE7 8DN

 

2) ROYAL MAIL
Small parcels can be shipped by us using Royal Mail postbox. 
The parcel postbox can be used for parcels up to 2kgs and the maximum size allowed is 44cm x 35cm x 16cm. All royal mail services are available except for Royal Mail Special Delivery Guaranteed by 1 pm.

 

THE CUSTOMER ARRANGING THE DELIVERY TO THE LONDON LEATHER WORKSHOP ADDRESS:

If you are arranging a delivery to our studio, please bear in mind that our working times are not regular and we are not at the studio all of the time. Before booking a delivery, please check with us so that we can let you know what days we will be available for deliveries.
Our studio is not directly accessible from the street and we need the courier or collecting person to call us to be let in.
For this reason, please only select couriers that would be able to call us and please give them our contact number(s): 07462935473 and 07428374902.
There is a 24h security guard on-site at the entrance that can help the driver to reach our studio in UNIT 8.  When possible, please advise the courier to speak with the guard.

 

– ROYAL MAIL DELIVERIES
We highly recommend using Royal Mail to deliver to our studio above any other shipping service.
In case of not being at the studio when delivering a parcel, Royal Mail is the only company that is able to leave the parcel at our private, safe onsite post room.
Please let us know what company you are using and when the delivery is due to arrive.
If you arrange a collection from our studio on a specific date and time, please let us know with at least 24 hours notice.

COLLECTIONS:

 

You can of course come and collect from our studio in person, our you can arrange your own collection with third parties.
Unfortunately, we do not arrange collections for our customers.
Our studio is not directly accessible from the street and we need the courier or collecting person to call us to be let in.
For this reason, please only select couriers that would be able to call us and please give them our contact numbers: 07462935473 and 07428374902.
There is a 24h security guard on-site right at the entrance that can help the driver to reach our studio in UNIT 8. When possible, please advise the courier to speak with the guard.
In case we are not in when the courier or collecting person comes, or the courier does not call us on arrival and declares to have attempted the collection without having done so, you will need to rearrange the delivery.
Most couriers will provide you with a time slot of arrival either early in the morning on the day of the collection or one hour before arrival. It is essential for us to know this in order to make sure we are in the studio when they come to collect.

 

By experience the couriers that work best with our business are: UPS, DHL, DPD, PARCELFORCE, HERMES, TNT.

IMPORTANT TO KNOW:

We always make sure that the courier/delivery person has access to our contact details by having a huge sign at the entrance which is unmissable but this does not necessarily mean that the person will attempt the delivery and/or try to reach/call us.
In case of missed or delayed deliveries, we are unable to assist in any problems you have with the shipping company and therefore we would gently ask our customers to deal with the shipping company directly in case of any issues.
You can find our studio address on our contact page at https://www.thelondonleatherworkshop.com/contact-us/